INSTALLATION/SET UP/SUPPORT

You will use your Mac Address of Device for Service

The following screenshot tutorial will take you through the simple steps necessary of how to jailbreak Firestick.

Step 1 – Go to the home screen of your Firestick by clicking the home button on remote

Step 2 – Hover over the Settings menu item

Step 3 – Click Preferences

Step 4 – Click Privacy Settings – you may not see any of these options on older Fire TV devices or systems that haven’t been updated, if so proceed to How to Install Alternative App Store below.

Step 5 – Turn off both “Device Usage Data” and “Collect App Usage Data”

Go back to previous screen by clicking back button on remote after changing these settings to “Off”.

Step 6 – Click Data Monitoring

Step 7 – Turn off Data Monitoring

Note:  If you are using a newer Fire TV/Stick, you will access the “App Usage Data” section by navigating to Fire TV Settings / Preferences / Privacy Settings.  I would also suggest going into the “Data Monitoring” tab and turn off that option in there as well.

Step 8 – Click back button, return to the previous screen and click the My Fire TV

Step 9 – Click Developer Options

Step 10 – Click Apps from Unknown Sources

Step 11 – Click Turn On button

It is recommended to Install VLC Player  This will ensure playback of different audio/video files on your device.  Once installed you can add to INFINITY TV   Here's how: INFINITY APP  Settings   Player Selection   Top Right   Add Player   VLC    Then you can select VLC as your Media Player for Series  Movies by Selecting a Category  Choose VLC   Its that Easy!

 HOW DO I CHECK MY INTERNET SPEED & QUALITY?
Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement.
http://www.speedtest.net/ 

Sometimes you may experience buffering due to low internet speed or high internet traffic.

Cause:
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.

Resolution:
Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

Weekly Maintenance:  Unplug Modem/Router   Clear Cache of App  Make Sure Storage of Device is not full

Throttling: 

Bandwidth throttling is the intentional slowing or speeding of an internet service by an Internet service provider (ISP). It is a reactive measure employed in communication networks to regulate network traffic and minimize bandwidth congestion. Bandwidth throttling can occur at different locations on the network. On a local area network (LAN), a system administrator ("sysadmin") may employ bandwidth throttling to help limit network congestion and server crashes. On a broader level, the Internet service provider may use bandwidth throttling to help reduce a user's usage of bandwidth that is supplied to the local network. Bandwidth throttling is also used as a measurement of data rate on Internet speed test websites.

Throttling can be used to actively limit a user's upload and download rates on programs such as video streaming, BitTorrent protocols and other file sharing applications, as well as even out the usage of the total bandwidth supplied across all users on the network. Bandwidth throttling is also often used in Internet applications, in order to spread a load over a wider network to reduce local network congestion, or over a number of servers to avoid overloading individual ones, and so reduce their risk of the system crashing, and gain additional revenue by giving users an incentive to use more expensive tiered pricing schemes, where bandwidth is not throttled.

To Test Use a Hotspot on your phone (if different than your Internet Service Provider) or A VPN

A virtual private network (VPN) gives you online privacy and anonymity by creating a private network from a public internet connection. VPNs mask your internet protocol (IP) address so your online actions are virtually untraceable. Most important, VPN services establish secure and encrypted connections to provide greater privacy than even a secured Wi-Fi hotspot.

Surfing the web or transacting on an unsecured Wi-Fi network means you could be exposing your private information and browsing habits. That’s why a virtual private network, better known as a VPN, should be a must for anyone concerned about their online security and privacy.

Think about all the times you’ve been on the go, reading emails while in line at the coffee shop, or checking your bank account while waiting at the doctor’s office. Unless you were logged into a private Wi-Fi network that requires a password, any data transmitted during your online session could be vulnerable to eavesdropping by strangers using the same network.

The encryption and anonymity that a VPN provides helps protect your online activities: sending emails, shopping online, or paying bills. VPNs also help keep your web browsing anonymous.

VPNs essentially create a data tunnel between your local network and an exit node in another location, which could be thousands of miles away, making it seem as if you’re in another place. This benefit allows online freedom, or the ability to access your favorite apps and websites while on the go.

Here’s a closer look at how a virtual private network works. VPNs use encryption to scramble data when it’s sent over a Wi-Fi network. Encryption makes the data unreadable. Data security is especially important when using a public Wi-Fi network, because it prevents anyone else on the network from eavesdropping on your internet activity.

There’s another side to privacy. Without a VPN, your internet service provider can know your entire browsing history. With a VPN, your search history is hidden. That’s because your web activity will be associated with the VPN server’s IP address, not yours. A VPN service provider may have servers all over the world. That means your search activity could appear to originate at any one of them. Keep in mind, search engines also track your search history, but they’ll associate that information with an IP address that’s not yours. Again, your VPN will keep your online activity private.

A VPN can hide a lot of information that can put your privacy at risk. Here are five of them.

It’s no secret where you go on the internet. Your internet service provider and your web browser can track just about everything you do on the internet. A lot of the websites you visit can also keep a history. Web browsers can track your search history and tie that information to your IP address.

Here are two examples why you may want to keep your browsing history private. Maybe you have a medical condition and you’re searching the web for information about treatment options. Guess what? Without a VPN, you’ve automatically shared that information and may start receiving targeted ads that could draw further attention to your condition.

Or maybe you just want to price airline tickets for a flight next month. The travel sites you visit know you’re looking for tickets and they might display fares that aren’t the cheapest available.

These are just a few isolated examples. Keep in mind your internet service provider may be able to sell your browsing history. Even so-called private browsers may not be so private.

Anyone who captures your IP address can access what you’ve been searching on the internet and where you were located when you searched. Think of your IP address as the return address you’d put on a letter. It leads back to your device.

Since a VPN uses an IP address that’s not your own, it allows you to maintain your online privacy and search the web anonymously. You’re also protected against having your search history gathered, viewed, or sold. Keep in mind, your search history can still be viewed if you are using a public computer or one provided by your employer, school, or other organization.

You might pay for streaming services that enable you to watch things like professional sports. When you travel outside the country, the streaming service may not be available. There are good reasons for this, including contractual terms and regulations in other countries. Even so, a VPN would allow you to select an IP address in your home country. That would likely give you access to any event shown on your streaming service. You may also be able to avoid data or speed throttling.

A VPN can help protect your devices, including desktop computer, laptop, tablet, and smart phone from prying eyes. Your devices can be prime targets for cybercriminals when you access the internet, especially if you’re on a public Wi-Fi network. In short, a VPN helps protect the data you send and receive on your devices so hackers won’t be able to watch your every move.

Hopefully, you’re not a candidate for government surveillance, but who knows. Remember, a VPN protects against your internet service provider seeing your browsing history. So you’re protected if a government agency asks your internet service provider to supply records of your internet activity. Assuming your VPN provider doesn’t log your browsing history (some VPN providers do), your VPN can help protect your internet freedom.

Identity theft occurs when thieves steal your personal information and use it to commit crimes in your name — like taking over or opening new accounts, filing tax returns in your name, or renting or buying property. A VPN can help protect against identity theft by helping protect your data. It creates an encrypted tunnel for the data you send and receive that’s out of reach of cyberthieves.

If your smartphone's Wi-Fi is enabled at all times, your device could be vulnerable without you ever knowing it. Everyday activities like online shopping, banking and browsing can expose your information, making you vulnerable to cybercrime.

A VPN can protect the information you share or access using your devices. That’s especially important when using a public Wi-Fi network, where a cyberthief on the same network could capture your login credentials and the credit card number you type in when you shop online.

You can’t prevent identity theft. No one can. Some security aspects — like a data breach at an organization where you have an account — are out of your control. But a VPN can help safeguard the information you send from and receive on your devices.

The VPN market is crowded with options, so it’s important to consider your needs when you’re shopping for a VPN.

Think about what is important to you. Do you want to be able to surf the web anonymously by masking your IP address? Are you afraid that your information could be stolen on public Wi-Fi? Are you a frequent traveler who wants to be able to watch your favorite shows while you’re on the go.

A good VPN can help you check all three boxes, but here are some other points to consider.

A smart way to stay secure when using public Wi-Fi is to use a VPN solution. But what’s the best way to choose a virtual private network? Here are some questions to ask when you’re choosing a VPN provider.

1. Do they respect your privacy? The point of using a VPN is to protect your privacy, so it’s crucial that your VPN provider respects your privacy, too. They should have a no-log policy, which means that they never track or log your online activities.
2. Do they run the most current protocol? OpenVPN provides stronger security than other protocols, such as PPTP. OpenVPN is an open-source software that supports all the major operating systems.
3. Do they set data limits? Depending on your internet usage, bandwidth may be a large deciding factor for you. Make sure their services match your needs by checking to see if you’ll get full, unmetered bandwidth without data limits.
4. Where are the servers located? Decide which server locations are important to you. If you want to appear as if you’re accessing the Web from a certain locale, make sure there’s a server in that country.
5. Will you be able to set up VPN access on multiple devices? If you are like the average consumer, you typically use between three and five devices. Ideally, you’d be able to use the VPN on all of them at the same time.
6. How much will it cost? If price is important to you, then you may think that a free VPN is the best option. Remember, however, that some VPN services may not cost you money, but you might “pay” in other ways, such as being served frequent advertisements or having your personal information collected and sold to third parties. If you compare paid vs. free options, you may find that free VPNs:

• don’t offer the most current or secure protocols
• don’t offer the highest bandwidth and connection speeds to free users
• do have a higher disconnection rate
• don’t have as many servers in as many countries globally
• don’t offer support

There are many points to consider when you’re choosing a VPN, so do your homework to make sure you’re getting the right fit for your needs. Regardless of which provider you choose, rest assured that a good VPN will provide more security, privacy, and anonymity online than a public Wi-Fi hotspot can.